Dispute Intelligence Platform

RESOLVE
Chargeback Intelligence

Single correlated timeline for every transaction lifecycle event, speeding up dispute investigations. From authorization to chargeback, see the complete story in seconds, not hours.

See Live Dashboard
85%
Investigation Time Reduced
96%
Resolution Rate
400+
Staff Hours Saved/month
Real-time
Correlation
Dispute Timeline
Real-time Correlation
INVESTIGATION TIME
Before RESOLVE 30 min
After RESOLVE 5 min
Time Saved 83%

Meet Your AI Agents

Specialized AI agents automating dispute investigation and resolution across transaction lifecycles

Timeline Builder Agent
Event Correlator
Correlates all transaction events using PAN, merchant ID, auth codes, and timestamps to build complete lifecycle timelines automatically.
Pattern Matcher Agent
Transaction Linker
Links related transactions across authorization, clearing, settlement, and dispute systems using fuzzy matching and ML algorithms.
Root Cause Agent
Analysis Engine
Identifies dispute root causes by analyzing transaction patterns, merchant behavior, and historical data to prevent future occurrences.
Resolution Agent
Case Manager
Recommends resolution actions based on dispute type, transaction history, and success patterns from similar past cases.
Compliance Agent
Regulatory Tracker
Ensures all dispute resolutions meet SLA requirements and regulatory compliance standards with automated audit trails.
Notification Agent
Stakeholder Alerter
Sends real-time notifications to customers, merchants, and internal teams throughout the dispute lifecycle with smart routing.

Live Dispute Dashboard

Real-time tracking from authorization to resolution

Auth Request
Auth Response
Clearing
Settlement
Posting
Dispute Filed
Resolution
Total Disputes
1,247+5%
Avg Investigation Time
5.2 min-83%
Resolved
1,19896%
Staff-Hours Saved
423
Disputes by Reason
Unauthorized Transaction 387
Non-Receipt of Goods 285
Service Not Rendered 198
Defective Product 156
Duplicate Processing 142
Other 79
Status Breakdown
Resolved - Approved
842 (68%)
Resolved - Declined
356 (29%)
In Progress
38 (3%)
Pending Review
11 (1%)
Sample Timeline
Auth Request
2025-03-10 14:23:45
Auth Approved
2025-03-10 14:23:47
Clearing
2025-03-11 02:15:30
Settlement
2025-03-12 09:00:12
Dispute Filed
2025-03-15 16:42:20
Investigation Performance
AVG TIME (MIN)
5.2
↓ 83% from baseline
FASTEST (MIN)
0.8
Automated cases
SLOWEST (MIN)
18.5
Complex cases
Monthly Staff-Hours Saved
Jan
Feb
Mar
Total Saved: 1,185 hours

Who Uses RESOLVE

Empowering teams across operations, risk, and customer service

Operations Manager

Dispute Operations

  • Reduce investigation time from 30 min to 5 min per case
  • Complete timeline visibility across all systems
  • Automated correlation eliminates manual searching
  • Track team performance and SLA compliance

Customer Service Lead

Support Team

  • Instant access to full transaction history
  • Faster customer issue resolution
  • Transparent communication with evidence
  • Improved customer satisfaction scores

Risk Manager

Fraud & Risk

  • Pattern detection across dispute types
  • Identify merchant fraud trends early
  • Reduce false dispute approvals
  • Data-driven risk mitigation strategies

Cards/Payments Head

Product Leadership

  • Lower chargeback ratios and fees
  • Improved scheme relationship metrics
  • Better merchant dispute management
  • Enhanced product competitiveness

Compliance Officer

Regulatory Compliance

  • Complete audit trails for every dispute
  • Automated SLA monitoring and alerts
  • Regulatory reporting compliance
  • Evidence preservation and retention

Finance Controller

Financial Operations

  • Accurate dispute loss provisioning
  • Reduced operational costs by 400+ hours/month
  • Better cash flow management
  • Financial reconciliation automation

Why RESOLVE

See how RESOLVE compares to traditional dispute investigation approaches

Capability RESOLVE Manual Investigation Basic Tools Email Chains
Investigation Time 5 minutes avg 30 minutes avg 15-20 minutes 45+ minutes
Timeline Correlation Automatic, real-time Manual reconstruction Partial automation No correlation
System Coverage All systems unified Multiple logins Limited systems Fragmented data
AI-Powered Insights Root cause analysis Manual analysis Basic reporting No insights
Resolution Recommendations ML-based suggestions Experience-based None None
Audit Trail Complete, automated Manual documentation Basic logs Email history only
Stakeholder Notifications Real-time, automated Manual updates Scheduled alerts Manual emails

Platform Architecture

Enterprise-grade infrastructure for dispute resolution at scale

Transaction Data Sources
Auth System
Clearing
Settlement
Posting
Dispute System
AI Correlation Engine
Event Collector
ID Matcher
Timeline Builder
Pattern Analyzer
AI Intelligence Layer
Root Cause AI
Resolution AI
Compliance AI
Notification AI
User Applications
Web Portal
Mobile App
REST APIs
Analytics
Reporting

Live Analytics

Real-time dispute resolution metrics and transaction lifecycle analysis

Total Disputes
—
Avg Investigation Time
— min
Resolved
—
Staff-Hours Saved/mo
—
Total Dispute Amount (PHP)
—
Resolution Rate
—%
Total Lifecycle Events
—
Avg Events / Txn
—
Disputes by Reason
Status Breakdown
Amount by Reason (PHP)
Investigation Time Distribution
Lifecycle Event Types
Correlation Methods
System Source Coverage
Dispute Records Click a row to view timeline
Dispute ID Customer Merchant Amount Reason Time Status
Loading...
Transaction Timeline
Click a dispute row to view
the full transaction timeline
AI Deep Analysis — Disputes & Chargebacks
AI is analyzing dispute patterns...
RESOLVE Platform Demo
AI
AI Analyst

Welcome to the SCIKIQ AI Analyst. I can help you with:

  • Revenue assurance & CDR reconciliation
  • Fraud detection & SIM box prevention
  • Churn prediction & customer insights
  • Network analytics & QoS optimization
  • Executive-level briefings

Ask me anything about your telecom data platform.