UC5 — Dispute & Chargeback Resolution

Total Disputes

—

Avg Investigation Time

— min

Resolved

—

Staff-Hours Saved/mo

—

Total Dispute Amount (PHP)

—

Resolution Rate

—%

Total Lifecycle Events

—

Avg Events / Txn

—

Business Problem

Disputes and chargebacks require reconstructing the full transaction journey across acquirers, schemes, processors and internal systems.

Logs often don't correlate, making cases slow and expensive to resolve.

Cutting investigation time from 30 min to 5 min for 1,000 disputes/month saves >400 staff-hours monthly and accelerates refunds / resolutions.

Impacted Stakeholders

Operations Customer Service Risk Cards/Payments

Business Outcomes

Builds a single, correlated timeline for every transaction lifecycle event

Speeds up dispute and chargeback investigations and reduces write-offs

Improves customer satisfaction and transparency with regulators

Disputes by Reason

Status Breakdown

How It Works

1Correlates events using PAN, merchant ID, auth code, timestamps and reference IDs

2Stores all events with rich metadata and audit history

3Exposes search and APIs for case-management tools to retrieve the full transaction story

Dispute Amount by Reason (PHP)

Investigation Time Distribution

Transaction Lifecycle Flow

Auth Request

Auth Response

Clearing

Settlement

Posting

Recon

Chargeback

Lifecycle Event Types

Correlation Methods

System Source Coverage

AI Deep Analysis — Disputes & Chargebacks GPT-4.1

AI is analyzing dispute patterns...

Dispute Records

Click a row to view timeline

Dispute ID	Customer	Merchant	Amount	Reason	Time	Status

Transaction Timeline

Click a dispute row to view
the full transaction timeline

AI Analyst

Welcome to the Data Manager AI Analyst. I can help you with:

Revenue leakage analysis & recovery strategies
Fraud pattern detection insights
Compliance & AML risk assessment
Data quality recommendations
Executive-level briefings

Ask me anything about your banking data platform.