Singtel Group Initiative

Telco of the Future

A collaboration of Singtel Group (Singtel/Optus/NCS) across Group IT, NCS and Group Network to build a next-generation digital telco platform — unified, cloud-native, and AI-ready.

60+
DPM Professionals
8
Data Capabilities
3
Business Units
1st
IaC SciKIQ in Region
Background

TOTF Initiative Overview

Initiative Milestones
1Collaborations of Singtel Group (Singtel/Optus/NCS) across Group IT, NCS and Group Network to build digital telco platform
2Key areas of focus: Cloud, Gen AI, Data, Open APIs and Telco Core Transformation
3Singtel Data Platform modernization — Unified Data Platform is one of the first initiatives
4NCS and Singtel jointly worked on first phase to setup Cloud UDP on Azure with SciKIQ Data Fabric
5Co-created reusable assets for SciKIQ deployment — first in the region to deploy SciKIQ Data Fabric using IaC (Terraform)
Key Focus Areas
Cloud
Gen AI
Data
Open APIs
Telco Core Transformation
Globe Telecom — Real-World Impact

Globe Telecom, in partnership with CICC and NTC, has blocked over 9 billion spam/scam messages since 2022. The company shut down 145,000+ SIM box operations and deployed Silent Network Authentication (SNA) for frictionless, SIM-based identity verification. GCash, the Philippines' leading mobile wallet, now serves 81 million registered users with 3.2 million QR Ph merchants, processing over 12.5 million daily transactions. This platform demonstrates how a unified data fabric enables these real-world capabilities at scale.

Client

Singtel Data Platform Management (DPM)

Over 60+ professionals in various data domains, with comprehensive expertise on data fields, Datawarehouse, BigData, data management/governance.

Data Platform Capabilities
Enabling Data Value

Delivers enterprise-wide all data needs with governed, secure and easy access.

  • Core Data Platform: ODS, EDW and Data-Lake
  • SciKIQ Data Fabric (unified architecture)
  • Enterprise Data Warehouse
  • Data Management & Governance
  • BI / Reporting
  • AI & ML (Data Science)
  • Marketing Automations
  • Event Streaming
Serves across GC, GE & Corporate BU • Delivers data to partners & enables data monetization
Vision

"A Unified Data Platform vision envisions a cohesive ecosystem that integrates, secures, and empowers data, achieved through SciKIQ's AI-native Data Fabric with a Unified Data Model supporting organization-wide all workloads, from ETL to BI/Reporting and AI/ML."

Enabling Data Value — Capability Grid
1
Unified Platform
Single data platform to serve all use cases
2
Self-Service Discovery
Enabling users to carry out self-service data discovery, automation of reports, analytics and AI/ML
3
Data Insights
Enabling users to understand, manage and use data to uncover new insights and opportunities
4
Data Governance Awareness
Raising awareness of corporate obligations in gathering, protecting, and using data
5
Secure Access
Provision access while securing our data
6
Data Sharing & Monetization
Making data available for use across Singtel, exchange and sharing
Proposition

Telco+ Data Fabric (T+DF)

Key Architectural Principles
  • Loosening the Architecture
    Decouple/Externalise BCC data from BCC systems
  • [Non-Functional] SOE Speed & Scale
    Enabling Systems of Engagement speed and scale
  • [Functional] Reusable Modular Service
    Back end separated from front end
  • Data Architecture
    Data Control (Security, Privacy), Externalise
Key Business Proposition
  • Always On
    Unlock Value of Data
  • Enable Incremental Revenue
    Enable innovation free of system constraints
  • Reduce Cost
    Reusable Group Owned, Support for System upgrades, Reduce demand on system licensing/infrastructure/operations
Current State vs. TotF Telco+ Data Fabric
Current TotF T+DF
Sorry Temporarily Closed Always on — Always ready to serve
Response Times >> 2 sec Low Latency — Improve response times (< 500ms)
Sorry Too Busy Scalable — Consistent performance during high-volume periods
Mistrust (If Write is not supported) Trust — Data Written is immediately available for Reading
Architecture Flow

Telco+ Data Fabric — Data Flow

TotF Customer Experience
Systems of Engagement
Optus MOA, MyAccount, Digital Core, Living Networks, SubHub, SmartSpaces
READ Customer Data
WRITE Customer Data
Telco+ Data Fabric
Always On • Low Latency • Scalable • Caching • Secure
Customer Data System APIs
Customer Data Business APIs
System View
of Customer Data
Business View
of Customer Data
READ [Once-off Initial Load]
GET Customer Data
READ [Ongoing Real-Time Replication]
Change to Customer Data
WRITE Customer Data
Billing and Customer Care (BCC)
Customer, Contact, Address, Product/Subscription/Plan
Challenges

Current Challenges Faced by the Client

Complicated Platform

Data & Tooling duplications with complexities of hybrid data-warehouse platforms

Data Silo & Latency

Data Availability & Latency challenges on batch-based data integration on multiple data systems

No DR & HA

No Disaster Recovery & High Availability — high business impact in case of data corruption/disaster

Rising Cost / Higher TOC

High cost with Tooling duplication for ETL/BI tools, DB & appliances. Multiple Data Appliance, Software licenses & Operational Teams

Skills & Complexity

Multiple technologies requiring varied and expensive delivery skills. Complex environments & non-standard architecture

Data Quality & Scalability

Data Quality issues across systems. Limited Scalability to handle growing data volumes and business unit demands

AI
AI Analyst

Welcome to the Data Manager AI Analyst. I can help you with:

  • Revenue leakage analysis & recovery strategies
  • Fraud pattern detection insights
  • Compliance & AML risk assessment
  • Data quality recommendations
  • Executive-level briefings

Ask me anything about your banking data platform.